Client Charter

We are delighted to reverse the key complaints made about law firms, namely the use of ‘legalese’, the failure to respond to client communications and the lack transparency in bills issued.

 

We are the first law firm to develop a promise to our clients to be bound by the following:

 

Our Commitment 

 

1. We will return your calls within the day.

2. We will respond to your email within 24 hours.

3. We are accessible via direct dial, mobile telephone, smartphones, emails, and Linked In.

4. We will use plain English and avoid legal jargon.

5. We will charge on a fixed fee or best estimate basis.

6. We record fees accurately and in a detailed manner. We will give you this time report with every invoice we issue.

7. We will give you online access to your file upon request.

8. We are pragmatic. We will advise on what you can do, not what you cannot do.